RETURN POLICY
At Ryan Gems, our main objective is for our customers to be happy with their selections and have the best customer experience. All merchandise is covered under our 30 day manufacturer's warranty.

We gladly accept unworn items free from scratches, blemishes, sizing or alteration. Special/custom order returns will incur a 25% restocking fee. Ryan Gems receiving's department reserves the right to verify the authenticity of product. After the receiving & acceptance process, please allow approximately 14 business days for this process and for your credit to be issued excluding shipping, handling and insurance charges. Please allow approximately 14 business days for this process and for your credit to be issued.

All returns must obtain a Return Authorization Number. To obtain a Return Authorization Number, please contact us at 212-697-2626, or email info@ryangems.com. A Ryan Gems specialist will provide you with a Return Authorization Number. Please include original documentation with all returns. All packages that do not have an RA number, or appear to have been damaged or tampered with will be returned to original sender.

For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. Please do not write 'GEMS' or the contents of the package such as jewelry, diamonds, gold or any other related items on the outside of the box. Return shipments are the responsibility of the customer.


© 2019 Ryan Gems Inc.
All Rights Reserved.
JEWELRY
CUSTOMER SERVICE
CONTACT
  • Ryan Gems Inc.
  • 20 East 46th Street, Suite 500
  • New York, NY 10017
  • 212-697-2626
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© 2019 RYAN GEMS INC.   |   TERMS AND CONDITIONS   |   PRIVACY POLICY Developed by cleverspider.com